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Daily Specials

FAQ

Please feel fee to contact us via email at service@zentaiway.com if you have other queistions.

Where can you ship to?

We ship to all the countries.

When Can I receive my order?

 Usually your order processing time is 3-6 working days.Our standard shipping time is 5-7 working days and expedited shipping is available. You can log into your account to know the status of your order or you can contact us to know the update of your order.

Please note: In Sept. and October,we will be busy with the Halloween orders and processing time might be longer.

What is your payment method?

Western Union
Wire Transfer

Of course,if you want to pay for your order via other methods,please contact us at service@zentaiway.com
 

How Can I Cancel The Order(s) I Have Not Paid For?
All unpaid orders will be deleted automatically within 48 hrs.
Do I Have To Pay VAT/Sale Tax?

We do not add any additional charges or taxes in China.

VAT has been applied on the item which covered by our supplier, customer may not involve in such fee.

Can I Do Business With you?

Of courese,you can!Please contact us at service@zentaiway.com for details.

Cash On Delivery?

No, sorry, Please pay for your order in full, in advance,by Paypal.


Why I Can't Write A Review?

Of course,everyone can write a review.Please click "Write A Review" and you will be directed to the log in page.If you have an account on Zentaiway.com,please log into first;if you do not have one,you need to Sign Up.Then you can write reviews.We will approve your reviews if they are related to our products.

Why I Do Not Receive A Reply From You?

Please check out your "Spam Folder" of your emailbox.Usually we will get back to you within 12 hours if you leave a message or send us an email to us.